MULTIVAC Privacy Policy

Data protection declaration

We take the protection of your private data very seriously. Below we therefore inform you in detail about the type, scope and purposes of the collection and use of your personal data as well as their processing.

 

Name and contact details of the person responsible:

MULTIVAC Sepp Haggenmüller SE & Co. KG
Personally liable partner: MULTIVAC Sepp Haggenmüller Verwaltungs SE
Managing Directors: Hans-Joachim Boekstegers (Spokesman), Christian Traumann, Guido Spix
Bahnhofstraße 4
87787 Wolfertschwenden (Germany)
Phone: +49 8334 601-0
Email: muwo@multivac.de
"("Multivac")

 

Contact / Data Protection Officer

If you have any questions regarding data protection or your rights as a data subject, please contact the Multivac data protection officer at:

Data Protection Officer MULTIVAC Sepp Haggenmüller SE & Co. KG
Bahnhofstraße 4
87787 Wolfertschwenden
Email: dataprotection@multivac.com

 

1. Collection and use of personal data 

You can visit our site without providing any personal information. We only store access data without personal reference such as the name of your Internet service provider, date and time of the request, name of the requested file, page from which the file was requested, access status (file transferred, file not found, etc.), web browser and operating system used, complete IP address of the requesting computer, transferred data volume. These data are evaluated exclusively to improve our offer and for reasons of technical security, in particular to prevent attempts to attack our web server and do not allow any conclusion to your person.

Legal basis of the storage is § 15 TMG and Article 6 lit. f) DSGVO.

 

Personal data (such as name, company, address, telephone number and e-mail address) are only collected if you provide them to us voluntarily in the context of your contact enquiry. We use the data provided by you without your separate consent exclusively for the fulfilment and processing of your request. Upon complete processing of your request, your data will be blocked for further use and (if necessary after expiry of the tax and commercial retention periods, currently ten years) deleted, unless you have expressly consented to further use of your data. 

 

 

2. Onlineshop

When you visit our online shop, we store the following information in order to fulfil the contract concluded between you and Multivac or to carry out pre-contractual measures in accordance with Article 6 lit. b) DSGVO: 

a) When placing an order within the framework of the online shop, all data necessary for execution and processing are requested by means of mandatory fields: Your salutation, your full name, your address (billing and delivery address), your e-mail address and your telephone number. Your data will only be used to process your order.

b) At the end of your purchase you can create a customer account. To do this, you can choose a password together with your e-mail address, both of which will make it easier for you to log in later without having to re-enter your data. Multivac stores the data you enter to set up a customer account to record, execute and process your orders. Multivac will keep your data for further orders as long as you maintain your registration. You have the right to access, correct and/or delete your registration data at any time.

c) If you have registered for a customer account in the Multivac online shop, Multivac will delete your registration if you notify us of this at info@multivac-home.com

d) If you transmit data to Multivac for an order, your data will be stored for as long as necessary for the purchase transaction and in accordance with the statutory retention periods. Extended storage to fulfil the storage obligations is carried out in accordance with Article 6 lit. c) DSGVO.

 

 

3. Contact form

When you contact Multivac via a contact form on the Multivac website, the data you provide is stored so that your message can be forwarded to the right contact person. This is done in accordance with Article 6 lit b) DSGVO for processing your request. Your data provided via a contact form will not be used for any other purposes, especially not for advertising. After answering your inquiry we will delete your inquiry and the related personal data.

 

 

4. Customer portal

Register on the Multivac customer portal and get an overview of the Multivac machines installed in your company. In addition, the customer portal contains a clear display of the history of your orders, enquiries and spare parts orders. The following data will be stored in accordance with Article 6 lit. a) DSGVO: first and last name, e-mail address, password and login information.

Further information can be found at https://portal.multivac.com/fileadmin/media/pdf/Kundenportal_EN.pdf.

If you want to delete your customer portal, send an e-mail to portal@multivac.com.

 

 

5. Use of cookies

On various pages we use so-called "cookies" in accordance with § 15 Paragraph 3 TMG and Article 6 lit f) DSGVO in order to make the visit to our website attractive and to enable the use of certain functions. These are small text files that are stored on your computer.

Most of the cookies we use are deleted from your hard disk at the end of the browser session (so-called "session cookies").

Other cookies remain on your computer and enable us to recognize your computer on your next visit (so-called "permanent cookies"). These cookies make it unnecessary, for example, to refill forms with your data.

You can prevent the use of cookies if necessary via the settings of your web browser. However, this can lead to our website not being displayed or not being displayed completely or to the functionality of our offers being restricted.

 

 

6. Web analysis services (provider Google)

This website uses Google Analytics, a web analysis service of Google Inc, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA ("Google"). Google Analytics uses "cookies", which are text files placed on your computer, to help the website analyze how users use the site. The information generated by the cookie about your use of this website is usually transferred to a Google server in the USA and stored there. However, if IP anonymisation is activated on this website, Google will reduce your IP address within Member States of the European Union or in other states party to the Agreement on the European Economic Area beforehand. Only in exceptional cases will the full IP address be transmitted to a Google server in the USA and shortened there. On behalf of the operator of this website, Google will use this information to evaluate your use of the website, to compile reports on website activity and to provide the website operator with other services relating to website and Internet use. The IP address transmitted by your browser in the context of Google Analytics is not merged with other Google data. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website. You can also prevent Google from collecting the data generated by the cookie and relating to your use of the website (including your IP address) and from processing this data by Google by downloading and installing the browser plug-in available under the following link[http://tools.google.com/dlpage/gaoptout?hl=en].

In view of the discussion about the use of analysis tools with complete IP addresses, we would like to point out that this website uses Google Analytics with the extension "_anonymizeIp()" and therefore IP addresses are only processed further in abbreviated form in order to exclude direct personal reference. 

 

 

7. Remarketing (provider Google)

This website uses the remarketing function of Google Inc. "("Google"). This function is used to present interest-based ads to visitors to the site as part of the Google advertising network. The visitor's browser stores so-called "cookies", text files which are stored on your computer and which make it possible to recognize the visitor when he or she visits websites belonging to Google's advertising network. These pages may then present advertisements to the visitor relating to content previously accessed by the visitor on websites that use Google's remarketing function. According to its own statements, Google does not collect any personal data in this process. 

However, if you do not wish to use Google's remarketing feature, you can always deactivate it by making the appropriate settings at www.google.com/settings/ads 

Exclude from remarketing 

 

Alternatively, you can disable the use of cookies for interest-based advertising through the Advertising Network Initiative by following the instructions at www.networkadvertising.org/managing/opt_out.asp. 

Disable interest-based advertising 

 

For more information about Google Remarketing and Google's privacy policy, please visit: http://www.google.com/privacy/ads/. 

 

 

8. Remarketing (provider LinkedIn) 

Linked In Conversion Tracking: On our website we use the analysis and conversion tracking technology of the LinkedIn platform. With the aforementioned LinkedIn technology, you can see more relevant advertising based on your interests. LinkedIn also provides us with aggregated and anonymous reports of ad activity and information about how you interact with our website. Further information on data protection at LinkedIn can be found here: https://www.linkedin.com/legal/privacy-policy#choices-oblig. You can object to the analysis of your usage behaviour by LinkedIn and the display of interest-based recommendations ("Opt-Out"); click on the field "Reject on LinkedIn" (for LinkedIn members) or "Reject" (for other users) under the following link: https://www.linkedin.com/psettings/guest-controls/retargeting-opt-out. 

 

 

9. Newsletter (service provider XQueue)

We use e-mail marketing to inform you about news from the world of packaging and about MULTIVAC. Your data and/or your usage behaviour are stored electronically and evaluated and processed for the purpose of improving customer service. This data will not be passed on to third parties. Multivac uses XQueue GmbH, Christian-Pleß-Straße 11-13, 63069 Frankfurt am Main, only for data processing on behalf of Multivac. You can revoke your consent to the sending of the newsletter at any time without incurring any costs other than the transmission costs according to the basic rates. You can declare your revocation by clicking on the link provided in every newsletter e-mail or by sending a message to the contact details given in the imprint. 

 

 

10. Use of Google Maps

This website uses Google Maps API to display geographical information visually. When using Google Maps, Google also collects, processes and uses data about the use of map functions by visitors. You can find more information about Google's data processing in the Google Privacy Policy. There you can also change your personal data protection settings in the Data Protection Center.

For detailed instructions on how to manage your information about Google products, please visit https://support.google.com/accounts/answer/3024190.

 

 

11. Embedded YouTube videos

On some of our websites we embed YouTube videos. YouTube, LLC, 901 Cherry Ave., San Bruno, CA 94066, USA is the operator of the corresponding plug-ins. When you visit a page with the YouTube plugin, a connection to Youtube servers is established. Youtube will be informed which pages you visit. If you are logged into your Youtube account, Youtube can assign your surfing behavior to you personally. You can prevent this by logging out of your YouTube account beforehand.

If a YouTube video is started, the provider uses cookies that collect information about user behavior.

If you have deactivated the storage of cookies for the Google Ad program, you will not have to reckon with such cookies when viewing YouTube videos. Youtube also stores non-personal usage information in other cookies. If you want to prevent this, you must block the saving of cookies in your browser.

Further information on data protection at "Youtube" can be found in the provider's data protection declaration at: https://www.google.de/intl/de/policies/privacy/

 

 

12. Applications at Multivac 

In order to carry out the application procedure, the personal data you provide will be processed and used in accordance with Article 6 lit. b) DSGVO or § 26 BDSG. If no employment relationship is established, we will delete your application data six months after completion of the application process. 

 

 

13. Data security

We protect our website and other systems by technical and organizational measures against loss, destruction, access, modification or distribution of your data by unauthorized persons. 

 

 

14. Credit card information

Credit card information provided by you is not stored at Multivac, but is encrypted and collected directly by the payment service provider via the hypertext transfer protocol secure ("https").

 

 

15. Your rights

• You have the right to be informed at any time about the data stored concerning your person, its origin and recipient as well as the purpose of data processing. Please contact the Multivac data protection officer.
  
  
• Contradiction (market research) 
  You can object to the future processing of the data concerning you in accordance with Art. 21 DSGVO at any time. The objection may be lodged in particular against processing for direct marketing purposes. Please send a short e-mail to dataprotection@multivac.com (it does not have to contain a reason).
  
  
• Revocation of consent (e.g. newsletter dispatch)
  You can revoke your consent for Multivac to use your personal data, for example to send you a newsletter, at any time. If you wish to revoke your consent to receive the newsletter, please click on the link "Unsubscribe newsletter" in one of the received newsletter e-mails at the very bottom. In all other cases, please contact Multivac's data protection officer.
  
  
• Your other rights
  You have the right to correct or delete or to limit the processing of your personal data, a right of objection to future processing and a right to data transferability. 
  
  
• Without prejudice to any other administrative or judicial remedy, you have the right of appeal to a supervisory authority, in particular in the Member State where you are staying, working or suspected of infringing, if you consider that the processing of personal data concerning you is contrary to data protection rules.

 

 

16. Competent supervisory authority

You can also contact the responsible supervisory authority of Multivac, the Bavarian Data Protection Authority, Promenade 27 (Schloss), 91522 Ansbach, Germany, phone +49 (0) 981 53 1300, fax +49 (0) 981 53 98 1300, https://www.lda.bayern.de, e-mail: poststelle@lda.bayern.de in the event of complaints regarding the use of your personal data. You can find the online complaint form at: https://www.lda.bayern.de/de/beschwerde.html

 

17. Web analysis services (provider Funnelytics)

We use Funnelytics in order to better understand our users’ needs and to optimize this service and experience. Funnelytics is a technology service that helps us better understand our users experience (e.g. how they navigate through web pages, how they respond to different web pages, what users do and don’t like, etc.) and this enables us to build and maintain our service with user feedback. Funnelytics uses cookies and other technologies to collect data on our users’ behavior and their devices (in particular device's IP address (captured and stored only in anonymized form), device type (unique device identifiers), browser information, geographic location (country only). Funnelytics gives our users the option to specify what data is collected or suppressed. For further details, please see Funnelytics’ privacy policy by clicking on this link.

 

18. Web analysis services (provider Mautic)

MARKETING AUTOMATION WITH MAUTIC

On this website we use "Mautic" as open source tool for marketing automation. This is a tool for the real-time output of accurate information based on the collection and analysis of usage data (including browser type, last visited page, duration of stay).

Mautic is hosted by us on specially operated servers. The data will not be passed on to third parties. We collect and process data with Mautic only to the extent that is reasonable and necessary to achieve our business objectives.

Our use of Mautic can (but does not have to) include:

a) Tailored website content

We try to estimate your interests based on the above mentioned usage data in the best possible way and on this basis present you relevant website content in TYPO3 ("targeting").

b) E-mail marketing and campaigns

With so-called e-mail marketing, personalised e-mails are sent to you. These are partly based on the usage behaviour on our websites when reading our e-mails and interacting with the links contained therein. We also send e-mails as part of campaigns. The sending of such e-mails is always based on a separate consent.

c) Landing pages

Landing pages are special websites that have been defined as the target of advertising campaigns. They usually contain interaction features, e.g. for downloading whitepapers or checklists and forms for entering personal information. The software uses various technical procedures to assign individual activities to anonymous profiles or - with prior consent - to the profiles of individual users:

c) Tracking Pixel

Mautic uses so-called tracking pixels to detect whether, for example, an e-mail has been opened. These pixels are used to load a small graphic from the provider's server that was previously assigned to an individual user profile.

d) Personalized Web Links

In order to recognize whether, for example, a user is calling a link from an e-mail, mautic adds a unique identifier to these links, which was previously assigned to an individual user profile.

The data collected is this:

- the activity on our website

- Number of page views and length of stay of the website visitor

- the click path of the respective visitor

- Downloads of files provided via the website

- Visits from Landingpages

- Opening e-mails from newsletters and campaigns

The IP address currently used by website visitors is transmitted to us each time our website is accessed. Mautic only stores these anonymously.

Mautic is only used for personalisation if you have explicitly agreed to this. You can revoke this consent at any time by contacting the contact person named by us in this data protection declaration. In this case, all tracking data collected using Mautic will be deleted immediately.

 

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